Publication Type: Journal Article
Source: Jurnal Teknologi IST AKPRIND, Volume 1, Number 2 (2008)
Keywords: Balanced Scorecard
, Key Performance Indicator (KPI) / Measures
, Performance Measurement System
, Strategy Map
Emulation of business world in this time progressively mount at full speed. For that company have to can make and run correct strategy, so that exeed in emulation and can master market compartment given the existing opportunity and threat, so that company will be able to make decision the wisdom.
Based on troubleshoot with background exist in company so author formulates problem that is how measures performance a company with pay attention fourth perspective in Balanced Scorecard (Financial, Costumer, Internal Business Process, Growth & Study). This research aim to analysis of performance measurement of company from fourth perspective in Balanced Scorecard.
In measuremnent of company’s work using Balanced Scorecard method found that finance perspective have a bad work because the company couldn’t restitute the work capital (ROA) and capital (ROCE) yet. It also couldn’t earn some profit, even in the last years, the company was still suffer a financial loss in their operational activity.
Here also OMAX is used to check the score of each perspective index for financial was 1,908 For the customer was 2,03 For the internal business process was 4,881 and the studying & growth was 4,122.